PROBLEMS / ERROR MESSAGES RECEIVED DURING SETUP
The following document provides answers to problems or error messages you may receive during setup of Typequick on your network.
A. Error Messages during SETUP
1. Your drive and subdirectory details are invalid
3. Setup hangs under Windows XP.
B. Error Messages during WSETUP
C. Error Messages when running Typequick
3. Number of licenses exceeded
A. Error Messages during SETUP
Error:
1. Your drive and subdirectory details are invalid
Solution:
a. Make sure that you have entered your registered name and number exactly as stated on your registration details. Check all spellings and spaces between words.
b. Make sure you enter the MAPPED file server driver letter ASWELL AS the DIRECTORY NAME. The directory name MUST BE 8 CHARACTERS OR LESS.
e.g. T:\TYPEQ
c. Leave the LOG FILE DRIVE BLANK.
Error:
Solution:
a. Make sure you have the BLUE RESOURCE CD in the WORKSTATIONS CD ROM DRIVE.
Error:
3. Setup hangs under Windows XP.
Solution:
a. Access the Floppy disk, and rename the following "ShortCut to MS-DOS" files before running setup:
i. TQWA (3KB in size) rename to TQWA1i. TYPEQUIK (1KB in size) rename to TYPEQUIK1
B. Error Messages during WSETUP
Error:
Solution:
a. Make sure that the WINDOWS\SYSTEM directory of the WORKSTATION has write access.
b. Access the WORKSTATIONS WINDOWS\SYSTEM directory, and delete the file WING.DLL if it exists and run wsetup again.
C. Error Messages when running Typequick
Error:
Solution:
a. Check that the SHARE that you have mapped to, to access the program has read/write access.
To check if the user has read/write access to the share;i. On a workstation, log in as the user receiving the error message.ii. Access the Typequick directory via the mapped drive, and try to create a text file within the Typequick directory. If you cannot create a text file, then the user does not have read/write access.Please note SHARE level permission differs to DIRECTORY level permission. Refer to a Networking manual for further information.
Error:
Solution:
a. You are attempting to run Typequick from an incorrect mapped drive. Check the file server drive letter on your registration details to see what the mapped drive from which you should access the Typequick program should be.
Error:
Solution:
a. If a user does not exit Typequick correctly by exiting via the Main Menu, then their username may still be recorded in the TQUSERS.LOG file. Run the program NETSUP.EXE located in the Typequick directory to delete the errant users. You will need to enter either your Registered Number or Alter Features no to delete the user.
b. If NETSUP.EXE does not display any users in the list. Make sure that there is no user running the Typequick program, then delete the TQUSERS.LOG file. The TQUSERS.LOG file will automatically be created when the Typequick program is restarted.